招聘职位

Service Engineer(Job ID: 18383)

发布日期: 2019-09-10 工作地点: 北京-大兴区
工作年限: 无工作经验 学历要求: 大专

Main Tasks

  • According to the arrangement of technical service department leader, in accordance with the technical specifications and requirements of the company, complete the workshop maintenance and on-site service, solve the product failure and meet customer needs

  根据技术服务部门领导的安排,按照公司技术规范和要求,及时完成车间维修及现场服务,解决产品故障,满足客户需求  

  • Provide maintenance service for the users of ZF products independently, accurately judge and effectively eliminate the failure, timely, accurate and complete maintenance service report

  • 独立为ZF产品的用户提供维修服务工作,准确判断并有效排除故障,及时、准确、完整地完成维修服务报告

  • Explain to the customers what the root causes for the failures are and what need to be taken care of.

  • 就现场服务发现的问题、故障向客户进行讲解,确保客户知晓故障原因;

  • Complete the tasks assigned by KAM or service supervisor in time

  • 按时完成大客户经理或服务主管委派的生产任务

  • Improve work efficiency, and ensure service quality

  • 提高生产效率,确保生产质量

  • Be responsible for customer satisfaction

  • 对客户满意度负责。Familiar with ZF products and maintenance knowledge and introduce to customers

  • 熟悉ZF产品及维护保养知识并向客户介绍

  • Answer user technical questions

  • 解答用户技术问题

  • Collect and report market information in the course of service

  • 在服务过程中,收集和报告市场信息

  • Carry out other work assigned by the superior or the company.

  •  完成上级或公司安排的其它任务。